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FactoryMaster: A crystal report needs writing or amending

There is no report within FactoryMaster that meets my requirements I would like this report changing I would like an extra field adding in to my report I am a FlexPoint customer and would like to redeem points for a report

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Written by Tania Grigore
Updated over 2 months ago

We do not make amendments or write crystal reports in Support as it is not part of the support contract. If you would like a crystal report writing or amending, please raise a new case online and reference the title of this article, and support will arrange for the consultancy team to get in touch.

You can also log a case with us to arrange some training to allow you to write your own crystal reports on-site.

If you are a FlexPoints customer, you can request a quote yourself from your Support Portal.

You can access this by:

Going to your Support portal

Scroll down and click on View All Services then select FactoryMaster

Under the Service Type menu, select Analytics/Reporting

Click on Crystal Reporting - new report or document

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